9780648238782

Creating a Customer Service Mindset

Scammell, Jaquie

Jaquie Scammell


Format: Paperback
ISBN13: 9780648238782
Published: June 2018

Price: $29.95

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Creating a customer service mindset is a book in three parts. It starts by looking at some of the best Australian businesses and their leaders with a customer service mindset. These organisations may not get as much street cred or exposure as Google, Amazon or Facebook, but they are leading the way when it comes to delivering superior customer service in the world.
Next it looks at the future of work and the importance customer service and conscious leadership will have on the success of your organisation.
The final part reveals the how you can instil a customer service mindset throughout your organisation by teaching them how to adopt a continuum of behaviours. The catch is that you, as a leader, have to adopt these behaviours, which will impact your employees' performance, which in turn, impacts your customer interactions and loyalty, and then enhances your whole organisation.

Details
  • Format: Paperback
  • ISBN13: 9780648238782
  • Published: June 2018
  • Publisher: Major Street Publishing
  • Number of pages: 192
  • Width (mm): Not specified
  • Height (mm): Not specified
  • Depth (mm): Not specified
  • Weight (g): Not specified

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